Role: Adobe Customer Success Account Managers – Bilingual
Languages required include:
Salary: £18,000 to £19,500 after 6 months (£24,000 OTE) + benefits
Location: Newcastle upon Tyne
Full Time roles: 40hrs pw
Permanent: Monday to Friday working pattern
Be part of this new Team
My client is one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. In the UK, they have 10 sites, with two here in Newcastle with nearly 1000 people based across them. Here in the UK, they provide a range of sales, customer care and technical support services for a number of respected brands.
They are extremely proud to have been chosen to provide the support for the EMEA for Adobe, who are changing the world through digital experiences. Their creative, marketing and document solutions empower everyone, to bring digital creations to life and deliver them to the right person at the right moment for the best results, so why not become part of this brand-new team here in Newcastle.
Adobe doesn’t just innovate in technology. Join us to help Adobe’s customers make the most of their products. If you’re passionate about what you do and inspiring to those you meet, you might just be the right kind of people person to become an Outbound Telesales Advisor.
More about the role
The Customer Success Account Manager role is an integral part of Adobe’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with Adobe.
As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams.
You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period.
You’ll be working with Adobe’s Customer Lifecycle Management (CLM), which is a communication framework to increase active use and customer satisfaction. You’ll be speaking with active customers, you’ll be using the CLM to support continuous communication at different stages of this relationship and supports the value realization of Adobe’s customers, and ensuring customers renew their software licences with Adobe. You’ll be supporting Adobe’s vision to increase Customer Satisfaction so that Adobe customers who love Adobe solution become an active reference.
Who we are looking for
We’re looking for you to have proven customer service experience, which ideally will come in a B2B organisation. You’ll be speaking with customers in Country, so you’ll have proven professional language skills and have the ability to develop relationships with your customers.
You’ll have proven experience of working in developing relationships with customers and ensuring your customers are getting the most out of their service or product, along with an eye for potential to increase revenue where possible. Sales leads and additional products are key to make the role a success.
We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.
Go way beyond the call centre to create world-class customer experiences. When you work with us, you won’t just react when customers need help — you’ll help make Adobe products more intuitive in the first place.3rd May 2017