German Speaking Sales Administrator

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Job ID :

Salary : £18,000

Role: German speaking Sales Administrator

Location: Quorum Business Park, Longbenton

Working Hours: Monday – Friday 9am – 5pm

Salary: Up to £18,000

6 Month Temporary position to cover maternity leave

Key areas of responsibility

  • Support the achievement of team and departmental revenue objectives.
  • To proactively encourage growth and development within a defined base of partners.
  • Maximise all cross sell opportunities.
  • Take responsibility for maintaining their own product and procedural knowledge.
  • Provide telephone sales support to both internal and external customers and partners.
  • Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements.
  • Any other duties as instructed by the Team Manager within the parameters of the role.
  • To provide accurate pricing and information across the range of products.

Key Deliverables & KPI’s

  • Deliver accuracy when order processing and fulfilment of orders
  • Achieve a minimum of 100% penetration of your call out lists on a monthly basis (where applicable).

Collaboration and Relationships

  • External Channel Partners
  • External and Internal Customers
  • Trainers & Coaches
  • Team Managers
  • Technical Support
  • Partner Account Management Team

Education/Experience Requirements:

Skills & Knowledge

  • Fluent in German
  • Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload
  • Desire to work with a team and learn from other team members.
  • Knowledgeable of customer business needs
  • Motivated by team work and resolving tasks and issues
  • High ethics and standards
  • Good problem solving skills
  • Thinks through consequences of actions and can present clear rationale for decision making
  • Able to negotiate effectively and handle difficult and confrontational situations
  • Ability to work towards targets and deadlines
  • Able to perform a variety of administrative tasks
  • Flexible and Enthusiastic
  • Excellent communication skills both written and oral
  • Excellent customer service skills

Experience

  • Sales background
  • PC awareness
  • Microsoft Outlook
  • Customer service
15th March 2017
Sarah Bell