Outbound Telesales Advisors – Bilingual


Job ID :

Salary :

Role: ‘Adobe’ Outbound Telesales Advisors- Bilingual

Languages required include:


Salary: £18,000 to £19,500 after 6 months (£24,000 OTE) + benefits

Location: Newcastle upon Tyne

Full Time roles: 40hrs pw

Permanent: Monday to Friday working pattern

Be part of this new Team

My client is one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. In the UK, they have 10 sites, with two here in Newcastle with nearly 1000 people based across them. Here in the UK, they provide a range of sales, customer care and technical support services for a number of respected brands.

They are extremely proud to have been chosen to provide the support for the EMEA for Adobe, who are changing the world through digital experiences. Their creative, marketing and document solutions empower everyone, to bring digital creations to life and deliver them to the right person at the right moment for the best results, so why not become part of this brand new team here in Newcastle.

Adobe doesn’t just innovate in technology. Join us to help Adobe’s customers make the most of their products. If you’re passionate about what you do and inspiring to those you meet, you might just be the right kind of people person to become an Outbound Telesales Advisor.

The role:

As an Outbound Telesales Advisor, you’ll be an integral part of developing the direct business through winning new customers and migrating existing customer from their perpetual software to subscription based. As an Outbound Telesales Advisor, you’ll be working with business customers who currently use the software. You’ll be responsible for the whole sales cycle from qualifying the lead to placing the order in the system.

You’ll be working with the customer data from campaigns and leads, along with generating your own leads using market intelligence, proprietary tools and social media, you’ll then be calling out to these customers in specified markets, countries and languages, and manage the entire sales cycle within the CRM system. You’ll be using a consultative approach to sell bespoke solutions using sales and training material provided by the business.

Experience required:

We’re looking for you to have proven sales experience, ideally in B2B, but also B2C and you’ll have proven skills in developing an excellent customer experience throughout the sales cycle. You’ll be focussed on developing your knowledge and skills to ensure you are fully aware of the market you are working in and the products you are selling.

We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.

Go way beyond the call centre to create world-class customer experiences. When you join the team, you won’t just react when customers need help — you’ll help make Adobe products more intuitive in the first place.

3rd May 2017
Sarah Bell