Registered Care Manager


Job ID :

Salary : competitive

Role: Registered Care Manager

Location: Alnwick (Head Office)

Salary: competitive salary on offer depending upon experience


Role Purpose:

To provide high quality homecare services that support the rights of service users to live the lives they choose as far as they are able. The Registered Manager is directly accountable to the CEO and to the regulatory body for domiciliary care.

Key responsibility:

Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to service users within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and specific responsibilities:

Manage the safety and quality of the business

  • Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
  • Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care
  • Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
  • Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
  • Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
  • Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to service users

  • Promote the rights of each service user and keep their wishes at the centre of their care and support
  • Make sure that prior to each service commencing, an assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
  • Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks
  • Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
  • Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
  • Keep all information about customers and their families secure and confidential

Lead and manage staff

  • Manage the effective recruitment, induction and training of the coordinator, supervisor, care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
  • Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance
  • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

Essential Criteria:

  • Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice
  • Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice
  • Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services
  • Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
  • Understanding of systems to maintain confidentiality in relation to customers, staff and the business
  • Knowledge of health and safety matters in relation to homecare services and risk management
  • Knowledge of how to recognise abuse and safeguarding procedures
  • Ability to maintain clear written and electronic records and to follow statutory reporting procedures



21st March 2017
Sarah Bell